About pre-sales service

Warm and thoughtful service

After contacting us through our website or other platforms, if you are interested in our machines, we invite you to visit our company or factory for an on-site inspection. Whether you arrive by plane or high-speed rail, our professional sales team will be there to welcome you. We will provide a thorough and professional introduction during your visit, ensuring all your questions are answered comprehensively. Dapu Company is renowned for its warm and thoughtful service. Should you have any specific needs during meals, please inform us, and we will do our utmost to accommodate them and ensure your complete satisfaction.

About sales service

Close connection

After the initial contact, our dedicated sales team will maintain continuous communication with you, providing active support and timely responses to your inquiries. Our commitment extends across all three stages: pre-sales, during sales, and post-sales. During working days, any questions or issues you raise will receive a professional response within ten minutes. Even on non-working days, we ensure that your concerns are addressed within two hours. This level of responsiveness and professionalism underscores our dedication to delivering exceptional customer service and support at every stage of your journey with us.

About After-Sales Service

After-sales Service

Installation and commissioning: Our engineer can go to your factory to install and commission the equipment to ensure the normal operation of the equipment. Technical training: We will provide detailed operation and maintenance training book to enable your employees to operate the equipment proficiently. 24-hour online service: Reply your message timely when you have question on the machine. Spare parts supply: Ensure to supply the original spare parts.